AezonaOps Portal · Staff Guide
Onboarding Guide

Setting up your
Aezona Ops account

This guide walks you through activating your invitation, signing in, and understanding what you can do based on your role.

Account setup — step by step

01

Check your email

You will receive an invitation email from support@aezona.com with the subject "You're invited to Aezona Ops Portal". Check your inbox and spam folder.

💡 The invite link is valid for 48 hours. If it expires, ask your admin to resend it.
02

Click the invite link

Click the "Set Password & Join →" button in the email. This takes you to the Aezona Ops password setup page.

💡 Do not share this link. It is unique to your email address.
03

Set your password

Choose a strong password of at least 8 characters. Confirm it and click Activate Account. You will be logged in automatically.

💡 Use a mix of letters, numbers, and symbols. Do not reuse passwords from other services.
04

Sign in going forward

Future logins use your @aezona.com email and the password you just set. Go to ops.aezona.com/signin and click "Sign In to Aezona Ops".

💡 Sessions last 12 hours. You will be prompted to sign in again after that.

Ops Portal Sign-in URL

ops.aezona.com/signin

Bookmark this — it is the only entry point to the Ops Portal.

Go to Sign In →

Roles and permissions

Every staff account has one of three roles. Your role determines what you can see and do in the portal.

Super Admin
  • Full access to all cases, chats, and portal features
  • Invite and onboard new staff members
  • Assign and change staff roles
  • Reply to, assign, transfer, and close cases
  • Claim and respond to live chat sessions
Only Super Admins can invite new staff. Contact your Super Admin if you need access changes.
Operator
  • View all support cases and customer information
  • Reply to cases and send internal notes
  • Change case status and priority
  • Assign and transfer cases to other staff
  • Claim and respond to live chat sessions
Operators handle day-to-day support work. Cannot invite or manage other staff accounts.
Viewer
  • View all support cases and their details
  • View case replies and internal notes
  • View live chat sessions
  • View analytics and statistics
Viewers have read-only access. No actions that modify cases or chats are available.

Frequently asked questions

Common issues new staff run into when setting up their account.

My invite link says it's expired. What do I do?

Ask your Super Admin to resend the invite. They can do this from the staff management section of the Ops portal. The new link will be valid for another 48 hours.

I forgot my password. How do I reset it?

Currently, contact your Super Admin to have your account re-invited, which will let you set a new password. A self-service password reset is planned for a future update.

Can I use a personal email address?

No. The Ops Portal only accepts @aezona.com email addresses. If you do not have one, ask your manager to set it up before requesting an invite.

Why can I see cases but not reply to them?

You likely have the Viewer role, which is read-only. If you need to reply or take actions, ask your Super Admin to update your role to Operator.

How long does my session stay active?

Sessions last 12 hours from the time you sign in. After that you will be redirected to the sign-in page automatically.

I need to invite a new team member. How?

Only Super Admins can send invites. Sign in, go to the staff management section in the portal sidebar, enter the new member's name, @aezona.com email, and role, then click Send Invite.

Need help?

Contact your Super Admin or email the internal IT team.

For access issues, always include your @aezona.com email address in your message.

Aezona Ops Portal · Internal use only · © 2026 Aezona